NEED TO RETURN OR A REFUND OR EXCHANGE?

The Quirky Kingdom follows a friendly policy to ensure your shopping experience is fuss-free and enjoyable as much as possible. We are always with you before, and after your purchase. Please read through the following terms and conditions prior to making a purchase.

Order Cancellation:

• Cancellation of Order is done only if the product is not dispatched. Kindly email at info@thequirkykingdom.in for cancellation. For cancelled orders, store credit is provided which can be used for future purchases.
• Store Credit validity will be 3 months from the day Credit Note has been issued.
• Paid order once placed cannot be REFUNDABLE. Please get in touch via. email for Store Credit.

Transit Damage:

• There are very rare chances that the product might get damaged in transit but if the order is received damaged, pls follow below instructions:

• Opening Video is Must – Please record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately. Without an opening video we will be unable to assist you in any kind of issue situation. Kindly mail at info@thequirkykingdom.in with opening video attached.

Exchange:

• Exchange if any, is provided within same product. Customer will be issued a credit note, in case the desired the product is not in stock.

• Exchange is allowed once per order.

• Any customized product, which is made as per customers instructions are not eligible for exchanges, we request you to be careful while ordering for name customized product.

• Exchange is not accepted if customer does not like the product or color of the product. We try to source best quality product and all product details are mentioned in the product description. We would request you to please read all details before placing the order.

• All sale, discounted, brought with a coupon and gift voucher purchases are non-exchangeable.

• Only products which are unused, undamaged with all its labels and tags completely intact, in original packaging are eligible for exchange.

• The actual video of the product with repackaging showing items is to be shared. Minimal To and Fro shipping in such cases will be extra depending on parcel size.

• In few cases, for some pin codes, If there is no reverse product pickup facility by the courier provider for a location. customers are requested to send product yourself.

• If customer does not handover the product within 5-7 business days from the date of the return / exchange request being raised, the request will be cancelled from our end.

Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

Return/Refund:

• Refunds (if any) once processed will be credited in 4-6 working days in the same payment mode depending on bank timeline.

Process of Exchange:-

Please mail us at:info@thequirkykingdom.in

We will get back to you within 24 working hrs.